[nzlug] Being a lazy burger....

[Cliff Pratt]

Nick Rout wrote:
> On Mon, April 2, 2007 11:37 am, Daniel Pittman wrote:
>> Cliff Pratt <enkidu at cliffp.com> writes:
>>> Daniel Pittman wrote:
>>>> Cliff Pratt <enkidu at cliffp.com> writes:
>>>>> Nick Rout wrote:
>>>>>> Cliff Pratt wrote:
>>> Yes, you are absolutely correct. We were talking about different
>>> aspects of 'support'.
>> Great.  Now I understand what went wrong in our discussion.  I will try
>> and work out how to be more clear about what I mean for the future.
> 
> I too was referring to support as in "we acknowledge linux, and that its
> users want to use our printers. We'll write open source software but not
> necessarily answer your questions about it. But you can play with the
> source because we understand thats how the linux community works"
> 
> I believe that is sufficient "support" to in turn use their products and
> "support" them. It is also a hell of a lot better than you get from many
> other printer vendors.
> 
> I have never found _any_ helpdesk to be particularly helpful on technical
> stuff, so I don't miss it from HP.
> 
It's when a led starts flashing on the server or it crashes in a 
particularly hardware sort of way, and they ask you what version of the 
OS you have. I usually lie.

Cheers,

Cliff