[AuckLUG] Re: Dialup problem with dialup to Xtra

[Tobias Gerschner]

2007/3/17, aucklug-request at linux.net.nz <aucklug-request at linux.net.nz>:
> Send AuckLUG mailing list submissions to
>         aucklug at linux.net.nz
>
> To subscribe or unsubscribe via the World Wide Web, visit
>         http://www.linux.net.nz/cgi-bin/mailman/listinfo/aucklug
> or, via email, send a message with subject or body 'help' to
>         aucklug-request at linux.net.nz
>
> You can reach the person managing the list at
>         aucklug-owner at linux.net.nz
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of AuckLUG digest..."
>
>
> Today's Topics:
>
>    1. Dialup problem with dialup to Xtra (John O'Gorman)
>    2. Re: Dialup problem with dialup to Xtra (Ravi Chemudugunta)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Fri, 16 Mar 2007 17:12:44 +1300
> From: John O'Gorman <john at og.co.nz>
> Subject: [AuckLUG] Dialup problem with dialup to Xtra
> To: aucklug at linux.net.nz
> Message-ID: <1174018363.14373.1291.camel at eila.og.co.nz>
> Content-Type: text/plain
>
> Hi
>
> Has anyone had problems in the last 24 hours with Xtra dialups
>
> Specifically a friend of mine with a SuSE Linux laptop now gets a 2nd
> prompt saying Login/Network User: which causes his program to interpret
> this as a further login: request. The ISP then says that the CLI wants a
> keyword: LOGIN NETWROK PPP.
>
> His setup worked fine up till yesterday.
>
> Our attempts to use the Xtra helpline 0800 253 878 then 2 then 2
> resulted in an Alice in Wonderland conversation with an Oriental
> gentleman whoses first reaction was "We don't support Linux".

Hi,

that's a shame. IMHO this reaction shows the complete incompetence of
this helpline. I do not expect any helpline to support Linux and know
all the different ways of configuring a connection. But they should be
competent enough to divide the technical login procedure from an user
interface.

What configuration tool and what daemon is he using to connect ? Sorry
, but my SuSE days are long since gone. Is yast allowing him to set
this up ?

regards

-- 
Tobias Gerschner
Member of Board of Yoper Linux Ltd. NZ

Knowing is not enough; we must apply. Willing is not enough; we must do.